Описание

As a QA Manager, you will play a key role in overseeing the delivery of high-quality QA services across multiple PlayStation Studios titles. You will build strong relationships with development studios and internal stakeholders, ensuring QA services meet project requirements, agreed service levels and business expectations. You will be responsible for resource planning, budget oversight and operational efficiency while supporting the performance, development and growth of QA teams. Working closely with QA leadership, Service Owners and Production teams, you will anticipate studio needs, manage delivery risks and drive continuous improvements across QA operations. This role offers the opportunity to collaborate with world-class development teams and contribute to the successful delivery of PlayStation Studios titles.

Responsibilities

Oversee the delivery of high-quality QA testing services across assigned PlayStation Studios titles, ensuring alignment with project requirements, timelines and agreed service levels
Build and maintain strong relationships with PlayStation Studios development teams and internal stakeholders, understanding their testing needs, expectations and operational priorities
Develop and execute service engagement strategies for assigned studios and partners, coordinating testing requirements, schedules, communication and service improvements
Collaborate with QA leadership and Production teams to develop resource plans, oversee budgets, monitor operational requirements and ensure effective allocation of testing resources
Identify opportunities to improve testing efficiency, resource utilisation and service delivery processes, implementing improvements that support departmental and studio objectives
Lead, coach and mentor QA team members, supporting performance management, regular feedback, career development and succession planning
Manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), monitoring service performance and addressing delivery risks or concerns
Facilitate regular studio engagement meetings, providing clear updates on testing progress, risks, budgets, schedules, resource requirements and operational performance
Act as a key escalation point for assigned studios throughout the Software Development Lifecycle (SDLC), proactively identifying and addressing testing challenges before and after launch
Partner with QA leadership, Service Owners and cross-functional teams to improve QA methodologies, promote knowledge sharing and support future service capabilities, tools and technologies

Requirements

3+ years of experience in a management role, demonstrating proven leadership capabilities, team management and people development
Strong understanding of QA testing methodologies, frameworks, processes and Software Development Lifecycle (SDLC) practices
Experience managing QA service delivery, including testing operations, project requirements and stakeholder expectations
Proven experience in resource planning, budget oversight and operational performance management
Demonstrated ability to lead, coach and develop teams, including performance management and staff development
Strong stakeholder relationship management skills, with the ability to collaborate effectively with development teams, leadership and cross-functional partners
Experience identifying operational challenges, managing delivery risks and driving process improvements
Excellent communication, organisational and problem-solving skills, with the ability to manage competing priorities across multiple projects
Experience working within the interactive media, gaming or video game development industry

Nice to have

Experience working with global or cross-cultural teams in a matrix organisational structure
Familiarity with Testing as a Service (TaaS), IT service management or service delivery operations
Knowledge of ITIL best practices and continuous service improvement principles
Relevant professional certifications such as PMP, PRINCE2, ITIL, ISTQB or Lean Six Sigma
Experience developing training programmes, succession plans and team capability-building initiatives
A bachelor's degree in a relevant discipline or equivalent professional experience

We offer

Opportunities for professional growth and development
The chance to work on exciting projects, collaborate with dedicated professionals, and contribute to delivering world-class gaming experiences