Описание

As a Partner Delivery Engineer at Via, you will act as the critical technical bridge between R&D, Partner Success, and Product teams to ensure seamless functionality for global partners. In this high-impact support engineering role, you will untangle complex system escalations and optimize the underlying technology powering transit networks. This is a unique opportunity to directly enhance partner satisfaction while shaping the continuous improvement of cutting-edge mobility technology.

Responsibilities

Spearhead technical investigations to diagnose and resolve complex system escalations with minimal disruption to live transit operations
Resolve challenging customer issues in a collaborative highly impactful dynamic environment
Collaborate with R&D, Partner Success, and Product to translate technical roadblocks into actionable product enhancements
Build analytical workflows to monitor support trends and proactively prevent future challenges from impacting partners
Develop tailored documentation and knowledge bases to empower internal teams to troubleshoot effectively

Requirements

Bachelor’s degree in a technical field and 1+ years of experience in technical support, software engineering, or solutions engineering
Masterful communicator who can seamlessly translate dense technical concepts for diverse, non-technical audiences
Highly analytical root-cause problem solver who operates effectively in a fast-paced, hybrid work environment

We offer

Our product impacts millions of users around the world providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener
Competitive compensation package which includes base salary and equity
Health insurance with a discount for family members
Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station
Career development and growth opportunities
Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits