Customer Success Manager

Описание

This role involves helping B2B SaaS customers succeed by turning their feedback into business decisions. You will manage customer relationships across the entire journey, from onboarding to strategically growing long-term partnerships. You will also contribute to developing customer success processes.

Responsibilities

• Help new customers get started and plan how to collect feedback
• Hold regular partnership meetings with customers and help them put the results to use
• Answer customers’ day-to-day questions about using Buenno
• Spot where customers could get more value and offer new solutions
• Act as the link between customers and our product development
• Develop how we manage customer relationships together with the CS Lead

We offer

• Base salary 3800-4200 €/month + uncapped commission
• Typical on-target earnings 4400-4800 €/month
• Commission is 10% of MRR from new upsells
• Work in a growing SaaS company with over 60 customers and low churn
• Real influence on how customer success work is done
• Work in a small team of 10 employees, closely with CS Lead, sales and product development