Solutions Engineer (EMEA)

Описание

This role involves driving business growth by bridging the gap between technical capabilities and customer needs, working closely with sales, product, and operational teams to provide technical expertise, solution demonstrations, and architectural guidance to Sumsub you s Tier-1 prospects and leads across the EMEA region.

Responsibilities

• Act as a trusted advisor to customers, understanding their technical and business requirements and positioning our solutions accordingly
• Prepare and conduct live and customized demonstrations of Sumsub

you s all-in-one platform, showcasing its capabilities and value proposition

• Work closely with prospective clients to gather technical requirements, assess integration needs, and define solution architectures
• Partner closely with CSMs and Account Managers to identify upsell and cross-sell opportunities within existing enterprise accounts, uncovering technical pain points and pitching new product modules (e.g., Transaction Monitoring, KYB, fraud workflows)
• Lead PoCs and trials to validate Sumsub

you s technology during both new business and existing account expansion cycles, working closely with client technical teams to ensure successful outcomes

• Partner with the sales and account management teams throughout deal cycles, providing technical expertise, responding to RFPs/RFIs, and addressing customer concerns in both written and verbal communication
• Guide customers on best practices for integrating APIs and SDKs, ensuring a smooth and efficient deployment for initial setups as well as new feature rollouts
• Collaborate with internal teams (Product, Engineering, Legal, Compliance, Operations, and CS) to align solutions with evolving customer needs and market trends

Requirements

• Ability to quickly master new technologies and articulate complex technical concepts into clear business value for both technical and commercial audiences
• Solid working knowledge of APIs, SDKs, and cloud-based SaaS architectures (hands-on coding background is a plus, but not required)
• Outstanding verbal and written communication skills, with confidence presenting to cross-functional stakeholders (prior client-facing or presales experience is a strong advantage)
• Sharp analytical, problem-solving, and troubleshooting mindset when dealing with integrations and customer requirements
• Genuine curiosity and interest in Fintech, RegTech, Fraud Prevention, and Compliance (domain exposure is a bonus, but not mandatory)
• Full professional fluency in English (written and spoken)
• Flexibility and willingness to travel across the EMEA region for key customer meetings, workshops, and industry events

We offer

• Remote-first, trust-based culture; work from the place that works best for you with no mandatory office days or attendance trackers
• True flexibility: adjust working hours as needed, as long as the day stays productive and in sync with the team
• Extra time off: birthday is a holiday, plus 10 personal days each year, seven sick days without paperwork, and extra time for Christmas and New Year
• Work that matters: contribute to building a secure, accessible, and inclusive digital world
• Fair and transparent pay, benchmarked to the market
• Truly global environment with teammates and customers from all over the world
• Growth built in: clear goals, open feedback, personal development plans, learning opportunities, and covered role-specific events
• Financial bonuses for marriage and welcoming a new baby to the family
• Fully covered team offsites a few times a year for meeting, collaboration, and recharging
• Access to the tools and hardware needed to do work well

Hiring process

• TA screening
• Hiring Manager Interview
• Assignment
• Final Interview